Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, unaltered, and in its original packaging. Trying on the item for sizing purposes is acceptable, but any items that show signs of wear, damage, washing, alterations, or are not returned in their original packaging will not be eligible for a refund.

To start a return, you can contact us at getbodyctrl@gmail.com.

If your return is accepted, the customer is responsible for covering the return shipping cost. Shipping fees will vary depending on the carrier you choose. We will send all the information required for shipping once your return has been accepted.

We reserve the right to refuse a refund if the returned item does not meet the return eligibility requirements.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-8 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at getbodyctrl@gmail.com.